Returns and Cancellation Policy

Ordering Policies

If you use stmbuild.com or St. Michaels Building Supply, referred jointly as stmbuild.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept all responsibility for all activities that occur under your account. You must be of legal age to make any purchases on the stmbuild.com website. You agree that all information that is entered into the system is true to the best of your knowledge. stmbuild.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
stmbuild.com hours are Monday - Thursday from 8:00am - 7:00pm (EST) and Friday from 8:00am - 5:00pm (EST) at 410-849-9438 or info@stmbuild.com.
A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
All online orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
All online orders from stmbuild.com are custom orders so we DO NOT accept order cancellations or returns. Exceptions are made on certain products. See product details below.
All orders must be paid in full in order to be processed.
stmbuild.com will not hold orders once they are placed. You will be required to accept the delivery in the normal time period.
All approved refunds will take approximately 3-7 business days to reflect back on the credit card. All refunds will be issued to the original form of payment.
If you reside in Maryland you are liable, but not limited to Sales Tax. Other states may require you to file Use Tax for online purchases.
If for any reason an item is out of stock, you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by stmbuild.com.
Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

Design Service Policies
stmbuild.com offers a free design service to all our clients. We will help you design your project free of charge; however it is the customer's responsibility to verify all designs before making any purchases. stmbuild.com does not guarantee or take responsibility for any designs. All designs are based on customer preferences.
Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information; we just need your name, email address, and phone number to get started.
All designs are recommendations based on the information that we are given. All information must be submitted in writing, not verbally. By checking out and purchasing cabinets, the customer acknowledges that they have approved everything listed in the quote provided by stmbuild.com. If an order is received and the customer does not like the design, stmbuild.com will not be responsible to provide new cabinets.