Terms and Conditions

ORDER PROCESSING

Product lead time is indicated on the product page of each page and the lead time for products can vary from time to time, especially on custom made products. Selection of an expedited shipping method does not expedite the order processing time of any order but only the time it takes to ship once the order is ready for shipment.

PRODUCT SHIPMENT / SHIPPING DAMAGES / CONCEALED DAMAGES

It is the policy of St. Michaels Building Supply that all products be inspected upon receipt and any such damages be notated on the Bill of Lading (BOL). If products are received damaged, please contact St. Michaels Building Supply upon receipt of damaged items to report damage within 48 hours. Customers are responsible to inspect their shipments for concealed damages within 48 hours of the receipt of any shipment.

Lift gate services will only be provided for assembled cabinets. Customers who have ordered ready to assemble orders without paying for lift gate services, regardless whether the shipment qualified for free shipping. All customers will receive curbside delivery only and in cases where the customer has a street or driveway that is not accessible by tractor trailer, the customer must make arrangements with the shipping carrier to unload the product at an accessible location for the tractor trailer. Customers with over sized items such as wall pantries or oven cabinets must be aware that they do not fit on a lift gate and they will need to break down the pallets themselves to get it off the truck (regardless of shipping method).

St. Michaels Building Supply will make every effort to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. Should you receive a damaged item, please forward a picture of the damage and notify us at once by contacting us at info@stmbuild.com.

Upon notification of any damage, St. Michaels Building Supply will ship a replacement part out as a rush order. Customers must indicate on any visible damages on to the freight carrier's bill of lading before acceptance of shipment of ordered products. If damage is not noticed until the package is opened (known as concealed damage) write on the bill of lading that there was no visible damage to the boxes but was not checked for concealed damage. We will handle all damage claims submitted within 48 hours of product delivery but we must have documentation in order to process any claim for damage. Customers are responsible to sign the bill of lading assigned to their order with the correct shipping address where the order is received.

Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the freight carrier's shipping ticket and send a copy of the shipping ticket.

Please make sure you sign the correct BOL that indicates your name and the delivery address of where the shipment is being received. If there is an issue with the delivery paperwork, please contact St. Michaels Building Supply immediately!

In the cases where a customer picks up a freight shipment from a freight carrier shipping terminal, the customer must inspect the shipment for damages in its entirety. Additionally, the customer takes responsibility for any damages not noted on the BOL from the terminal to the final destination.

St. Michaels Building Supply will not be responsible for shipping damage claims unless they are reported within 48 hours of delivery / receipt of the product by the customer. Any damage claims must be submitted to info@stmbuild.com with photographs of any visible damage.

St. Michaels Building Supply will not be responsible for packages that have been delivered to the assigned delivery address and stolen by others.

ERRORS AND OMMISSIONS POLICY

From time to time there may be information on our website or in our product categories that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. St. Michaels Building Supply reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice inclusive of any prior submitted orders.

PAYMENT TERMS AND CONDITIONS

All products are available for purchase by credit card or Pay Pal as credit terms are not available to any customers. By using the St. Michaels Building Supply website, you are deemed to have agreed to all terms, conditions, use and notices contained or referenced within the St. Michaels Building Supply website.

By using the St. Michaels Building Supply website for the purchase of any product, the customer/purchaser agrees to pay their credit card company or Pay Pal for the products purchased on the St. Michaels Building Supply website in accordance with the standard policy of the issuing credit card company. Additionally, the customer agrees to waive their rights to contest the legitimacy of the credit card or Pay Pal charge tendered for payment, except in cases where the customer did not receive the ordered product due to product availability (custom orders excluded). St. Michaels Building Supply clearly represents our policies (or how to view our Policies) on our home page, customer order confirmation, return authorization form, cancellation form and checkout button.

Non-payment of any orders or any incurred charge back fees from any credit card company or Pay Pal are subject to legal action within the jurisdiction of the courts of Talbot County, State of Maryland. The Purchaser agrees the by using the St. Michaels Building Supply website, any transaction processed takes place within the State of Maryland where St. Michaels Building Supply is located. The Purchaser agrees to pay any legal or collection costs relating to the non-payment of any orders from St. Michaels Building Supply. St. Michaels Building Supply reserves the right to enact binding arbitration relating to any non-payment of product(s). Any legal claim by St. Michaels Building Supply is subject to a legal complaint processing fee of $250 which does not include any court or legal/collection fees. Any legal and/or collection cost incurred by St. Michaels Building Supply shall be added to any judgment received by the court. Any legal claim by St. Michaels Building Supply regarding disputes relating to purchases executed through the St. Michaels Building Supply website are subject to legal action within the jurisdiction of the courts of Talbot County, State of Maryland.

St. Michaels Building Supply reserves the right to lien the delivery address for any product that has not been paid. In any case where a property lien has been filed within any jurisdiction in the United States, the purchaser or recipient of the product agrees to the reimbursement of any legal costs relating to the execution of any property lien.

St. Michaels Building Supply will not be responsible for products that have been delivered to customer where the delivered packages have been stolen by others.

DELIVERY METHODS

Products can be shipped U.S.P.S., Fed Ex, U.P.S. and common freight carrier. The purchaser can make selection of the desired shipper based on the shipment rates and time frame they require the selected product. Larger items may only be available to be shipped by common carrier based on weight and size of product selected.

Products that have free shipping are not available for expedited ship methods. Products that have free shipping via freight or common carrier which ship to metropolitan areas/cities are subject to additional costs to the customer.

All freight shipments are curbside delivery and the customer is responsible to accept delivery and any means of unloading the product/order from the freight carrier. In cases where delivery trucks cannot access certain residential areas or roads, the customer will be responsible to make arrangements with the freight carrier to receive the product/order.

Prior to the delivery of any freight shipment, the freight carrier will contact the customer 24 hours prior to scheduling a date and time frame for delivery. Any customer that fails to meet the freight carrier during the scheduled delivery period shall be responsible to reimburse St. Michaels Building Supply the cost to reschedule delivery charged by the freight carrier.